• Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity. • Cigarettes or electronic smoking devices • Any animal except for a service animal or service animal in training • Seat cushions of any size except for those for medical needs PROHIBITED ITEMS INCLUDE, BUT ARE NOT LIMITED TO: all purses, bags or containers larger than a small clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags, and camera bags. ADDITIONAL INFORMATION • All guests are subject to mandated search • The stadium will not be responsible for items left at any of the entry gates • All belongings are subject to search • Inebriated and unmanageable guests will not be admitted entry into the stadium • Guests, including children, must have valid tickets with them at all times and show it upon request. • NO ticket resale on Hard Rock Stadium property • The guests should return any restricted articles to his/her vehicle. Hard Rock Stadium will not be responsible for any items left at or near a stadium entrance. GUEST EXPERIENCE • Guest Experience Headquarters on game days are located in sections: 115, 215, 315, 143, 243, 343. You may also call Hard Rock Stadium at (305) 943-8000. • Lost and found: If you should misplace an item at Hard Rock Stadium, we are here to assist you with our Lost and Found department located at Guest Experience HQ locations on game-days in sections: 115, 143, 215, 243, 315, and 343. Lost and found items will be held for 30 days after the event. Any unclaimed items after 30 days will be disposed of or donated to a charitable organization. On non-event days, call the stadium at (305) 943-8000. • Fan Text Line: Fans are encouraged to report unruly fan behavior by texting Command Post. Text the word “FAN” then the message that includes a description of the issue and the location to 69050. SERVICES FOR GUESTS WITH DISABILITIES • Seating for guests with disabilities is available and can be purchased by calling the Orange Bowl Ticket Office at (305) 341-4701. • Please direct all questions regarding disability access to Club Level/ADA services to the Orange Bowl Ticket Office at (305) 341-4701. • All seats are sold on a first-come, first-served basis, and are subject to availability. • Wheelchairs are available for transporting guests to their seating locations. Guests may ask upon stadium entry for wheelchair assistance. Guests must supply their own wheelchair if they plan to sit in a wheelchair space during an event. Wheelchairs are not reserved in advance. • General Wheelchair accessible seating is in sections: 101. 104, 107, 117, 118, 119, 129, 132, 135, 142, 143, 144, 148, 149, 150, 228,236, 245, 248, 247, 251, 341, 311, 312, 321, 322, 325, 326, 327, 330, 338, 339, 340, 343, 344, 345, 348, 349, 350, 353, 354, 355. • Gate Entry and Elevators: Public elevators are available in Hard Rock Stadium. There are four elevators located at the North, South, East, and West sides of the stadium for guests with disabilities. • Private family rest rooms are equipped with wheelchair accessible stalls and located throughout the stadium. These locations are at sections: 102, 106, 130, 134, 201, 207, 229, 235, 314, 323, 342, 351. • Service animals are permitted at all stadium events. • ADA Shuttle Assistance: To and From Lot 14 and 18 • Nursing Room and Autism Sensory Room located at section 153. KEY LOCATIONS • First Aid: 104, 218, and 348. • Team Store Locations: - Ground Level – South Plaza, 72 Club - 100 Level – Sections 103, 110, 118, 125, 132, 138, 146, 153 - 200 Level – Sections 222, 250, 217 Kiosk, 244 Kiosk, 233 Kiosk, 206 Kiosk - 300 Level – Sections 312 Kiosk, 318, 340 Kiosk, 346, 352 Kiosk • Will Call: Will call windows are located at the southwest box office on game days. • Media/Press “will call” is located at the southwest box office. 3
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